Maddox Terms and Conditions -Please read the following terms and conditions carefully before registering, accessing, browsing or using the site ("Site"). By accessing or using the Site or by using the Service, you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any time you do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, you may not access or use the Site and immediately terminate your use of the services. These Terms and Conditions (the "Agreement") is a legal contract between you being, an individual customer, user, or beneficiary of this service ("Registered User"/"You") and "Maddox consultancy Services Pvt Ltd" (Maddox). Service can be used by you subject to your adherence with the terms and conditions set forth below including relevant policies. Maddox reserves the right, at its sole discretion, to revise, add, or delete portions of these terms and conditions any time without further notice. You shall re-visit the "Terms & Conditions" link from time to time to stay abreast of any changes that the "Site" may introduce.

The materials contained in this web site are protected by applicable copyright and trade mark law.

CONFIDENTIAL INFORMATION - Confidential information means any and all technical and business information, disclosed by either party to the other party, either directly or indirectly , in any form related to the proposed business deal between the parties, and expressly identified as confidential at the time of disclosure , including without limitation,

  • information regarding administrative operations
  • technical information and specification relating to disclosing party ‘s Product and services
  • trade secrets, marketing strategies and business plans and
  • all property information including customer lists , Prices, document, prototypes, samples, software programs (source code and object code), algorithms, techniques, improvements, processes, formulae or test data, technology, designs, drawings, future development, scientific, engineering, hardware configuration information, finances or other business.
Confidential information also includes the terms and conditions hereof and existence of discussion between the parties. Confidential information shall not, however, include any information that:
  • was or is now or becomes Publicly known and generally available through no fault or breach on the part of the receiving party,
  • is already in possession of the receiving party without any restrictions on confidentiality, and the receiving party can demonstrate to have had rightfully in possession prior to disclosure,
  • is obtained by the receiving party from any third party without breach of such third party obligations of confidentiality,
  • is independently developed by the receiving party without use of the confidential information of the other party; or
  • is required by law to be disclosed by the receiving party, provided that the receiving party gives prior written notice to the other party of such requirement before disclosure and assistance in obtaining an order protecting the information from public disclosure.

NON-DISCLOSURE, NON-USE AND RETURN OF CONFIDENTIAL INFORMATION-The parties shall not disclose, publish or otherwise disseminate confidential information, for any purpose other than to evaluate and engage in discussion concerning potential business relationship. Confidential information shall not be disclosed to any person other than employee with a need to know, and each party shall take the same precautions as it uses to safeguard the confidentiality of its own confidential information, and in on event less than reasonable precaution to prevent any unauthorized use, disclosure, publication, or dissemination of Confidential Information. Each party shall not use Confidential Information otherwise for its own or any other third parties benefit without prior written approvals of an authorized representative of the disclosing party in each instance. The foregoing restriction on Confidential Information shall not apply to Confidential Information that is required to be disclosed under any Statute, law, act, suit, action or order of any court or other dispute related to the Confidential Information, or otherwise required to be disclosed as a matter of law or statute. Upon termination or expiration of this Agreement, and upon written request of the other party, each party shall promptly return to the other, or, upon prior written approval of the disclosing party, destroy, all documents and other tangible materials representing the other's confidential information and all copies thereof. The receiving party will provide the disclosing Party a written certification by an officer of the receiving party attesting to the destruction of any such materials.
The Nondisclosure clause shall survive the termination of any MOU, understanding or agreement and binding on both parties. The defaulting party is liable for violation of this clause. All Confidential Information remains the property of the disclosing party and no license or other right to Confidential Information is granted or implied hereby.

Eligibility -‍You will not be considered "Eligible" to use Our Services unless You:

  • Obtain a valid and unique user ID;
  • Reside in India
  • Have attained at least 18 (eighteen) years of age
  • Use Services to perform transactions in Indian Rupees only and no other currency; and
  • Avail Services on a networked device which supports Services.
  • We reserve the right to immediately terminate your Account if we have reason to believe that your account is being used by any person who is not eligible, or for any other reason. ‍

Disclaimer-The materials on our web site are provided "as is" Maddox makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights. Further, Maddox does not warrant or make any representations concerning the delivery, likely delivery, or reliability of the use of the materials on its Internet web site or otherwise relating to such materials or on any sites linked to this site.

Limitations -In no event shall Maddox or its departments be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption,) arising out of the use or inability to use the materials on Maddox's Internet site, even if Maddox or a Maddox authorized representative has been notified orally or in writing of the possibility of such damage. Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Links-Maddox has not reviewed all of the sites linked to its Internet web site and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Maddox of that site. Use of any such linked web site is at the user's own risk.

BUS Ticket Booking

IMPORTANT: ADHERE TO STATE GUIDELINES

Most states have released their own guidelines for inbound and outbound travellers regarding passes, permits, quarantine rules, and other requirements. Please go through the guidelines of your source and destination state carefully before planning your travel for a hassle-free experience.

ROLE OF MADDOX

Maddox only provides a technology platform that connects intending travellers with bus operators using the services of a service provider. It doesn’t operate any buses or offer transportation services to users. Maddox also doesn’t act as an agent of any bus operator in providing the above-mentioned technology platform services.

The bus ticket booking voucher issued by the Maddox platform to a user is solely based on the information provided or updated by the bus operator or service provider regarding seat availability.

The amenities, services, routes, fares, schedules, bus types, seat availability, and any other details pertaining to the bus service are provided by the respective bus operator. Maddox has no control over such information provided by the bus operator.

LIMITATION OF LIABILITY OF MADDOX

In its role as a technology platform to enable transactions between bus operators and users, Maddox shall not be responsible for the operations of the bus operator, including but not limited to the following:

  • Timely departure or arrival of the bus.
  • The conduct of the bus operator's employees, representatives, or agents.
  • The condition of the bus or seats not meeting the customer's expectations, or the description provided by the bus operator.
  • Cancellation of the trip for any reason.
  • Loss or damage of the customer's baggage.
  • The bus operator changing a customer's seat for any reason.
  • The bus operator providing incorrect boarding point information on the booking confirmation voucher or changing the boarding point with or without notification to Maddox or the user.
  • The bus operator using a separate pick-up vehicle to transport the user from the designated boarding point to the actual place of departure of the bus.

RESPONSIBILITIES OF THE USERS

  • Users are advised to call the bus operator to find out the exact boarding point or any information they may need for boarding or traveling on the trip.
  • At the time of boarding the bus, users shall furnish a copy of the ticket and any valid identity proof such as an Aadhaar card, passport, PAN card, voter identification card, or any other identity proof issued by a government authority.
  • Users are required to reach the boarding place at least 30 minutes before the scheduled departure time.
  • All tickets issued are non-transferable.

CANCELLATION OF TICKET

  • Cancellation of tickets is possible for those issued using the Maddox portal.
  • Cancellation of tickets can be done through the user’s login on Maddox's website only.
  • Any cancellation is subject to cancellation charges as mentioned on the ticket.

Mobile and DTH Recharges-Maddox does not provide mobile or DTH service and is only a reseller of prepaid services by telecommunications and DTH service providers or the providers of such prepaid recharge. Maddox is not a warrantor, insurer, or guarantor of the services to be provided by the service providers. Recharge sold by us to you is sold without recourse against us for any breach of contract. Any disputes regarding the quality, minutes provided, cost, expiration, or other terms of the Recharge purchased must be handled directly between You (or the recipient of the Recharge) and the service provider.

Bill Payments-Maddox reserves the right to charge and recover from the Registered User, fees for availing the Services. These changes shall be effective from the time they are posted on to the Maddox Website or over the Maddox business partner channel through which you are availing the Service. You are bound by such revisions and should therefore visit the Maddox Website or check with the Maddox business partner channel through which you are availing the Service to review the current fees from time to time. In the event that You stop or seek a reversal of the Payment Instructions as may have been submitted, Maddox shall be entitled to charge and recover from You and You shall be liable to pay such charges to the Bill Payment Service as may be decided by Maddox. These charges shall be charged on to your designated account. Maddox offers a convenient and secured way to make payments towards identified Biller(s) using a valid account. In using the Bill Payment Service, You agree to, provide true, accurate, current and complete information about yourself (“Registration Data”), your account details (“Account Data”), Your Biller details (“Biller Data”) and Depending upon the Maddox business partner through whom the service is availed by You:

  • the specific features of the Service may differ
  • the number of Billers available over the Service can differ
  • the type and range of account that can be used to issue a Payment Instructions can differ and,
  • the modes/devices over which the Service can be accessed can differ; and
  • the charges, fees for availing the Service or any aspect of the Service can differ. Specific details related to these aspects would be available with the Maddox business partner or the channel over which the Service is being availed. ‍

If You provide any information that is untrue, inaccurate, not current or incomplete, or Maddox has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Maddox has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

Other Terms and Conditions-

  • This website is designed, developed and maintained by Maddox consultancy Services Pvt Ltd.
  • The Registered User transacting on Maddox, shall be responsible for maintaining the confidentiality of his/her User ID and Password and shall be responsible for all activities that occur under his/her User ID and Password.
  • The Registered User agrees that if he/she provides any information that is untrue, inaccurate, not current or incomplete or have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this Terms of Use, Maddox shall have the right to indefinitely suspend or terminate or block access of your account on the Site and refuse to provide with access to the Site.
  • The right to introduce new services and modify some or all of the existing services offered on the Site at Maddox’s sole discretion without any prior notice.
  • The Registered User agrees that he will not host, upload, display, transmit, comment or share information which the user does not have right to and shall not use words which are harmful, inappropriate, obscene, offensive which advocates to rights of privacy against any individual or group or organization.
  • Though all efforts have been made to ensure the accuracy and currency of the content on this website, the same should not be construed as a statement of law or used for any legal purposes. In case of any ambiguity or doubts, users are advised to verify/check with the Department(s) and/or other source(s), and to obtain appropriate professional advice.
  • Under no circumstances will this Department be liable for any expense, loss or damage including, without limitation, indirect or consequential loss or damage, or any expense, loss or damage whatsoever arising from use, or loss of use, of data, arising out of or in connection with the use of this website.
  • These terms and conditions shall be governed by and construed in accordance with the Indian Laws. Any dispute arising under these terms and conditions shall be subject to the jurisdiction of the courts of New Delhi, India.
  • The information posted on this website could include hypertext links or pointers to information created and maintained by non-Government/private organisations. Maddox consultancy Services Pvt Ltd is providing these links and pointers solely for your information and convenience. When you select a link to an external website, you are leaving the Maddox website and are subject to the privacy and security policies of the owners/ sponsors of the external website.
  • Maddox consultancy Services Pvt Ltd does not authorize use of copyrighted materials contained in linked website. Users are advised to request such authorisation from owners of linked websites.

General Conditions of Account-You will be issued, basic account immediately after successful engagement with Maddox. You may recharge your account through the Payment Gateway provided at payment page.

Maddox reserves the right to suspend/discontinue Maddox account Services to you at any time, for any cause, including, but not limited, to the following-

  • For any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in this document.
  • For any suspected discrepancy in the particular(s), documentation or Registration form provided by you;
  • To combat potential fraud, sabotage, willful destruction, threat to national security or for any other force majeure reasons etc;
  • If the same is due to technical failure, modification, upgradation, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons.

You are permitted to maintain and operate only one Maddox agent account. Any suspected non-conformity with this requirement shall be just cause for the suspension/ discontinuation of any/all accounts associated with you by Maddox.