Maddox Consultancy Services Private Limited Privacy Policy

Our website address are: https://maddoxpay.com &  http://maddox.co.in

This Privacy Policy is an electronic record in the form of an Electronic Contract. This policy explains how the data on personal    information is collected, stored and used when you visit the Maddox Portal, to ensure that we provide relevant and timely   services   to  you and improve your experience of the website. All the users are advised to read this Privacy Policy carefully. By   visiting   Maddox’s website you expressly give us consent to use & disclose your personal information in accordance with the   Policy. We place  the highest importance on securing and protecting the privacy of our customers. Our relationship with you is   our utmost important asset. We want you to feel comfortable and confident when using our products and services and we also   ensure you to keep your personal and tax return information secure when shared with us.

 Note: This privacy policy is a legally binding document between you and Maddox. Our privacy policy may change at any time   without prior notification. To make sure that you are aware of any changes, kindly review the policy periodically.https://maddox.co.in/

Objective

The Objective of this Privacy Policy is to Clearly Communicate how Maddox Handles personal information collected from users and partners. Our aim is to provide a safe and secure experience for all users while ensuring transparency in the way we collect, use, and store personal data. This policy helps us maintain trust, meet regulatory requirements, and protect the rights of or users

scope

This Privacy Policy applies to:

    • All users  of Maddox’s website, Mobile applications, and services
    • All data collected through our online platforms, third-party integrations, customer support interactions, and communications (emails, messages). 
    • All locations where Maddox operates or offers its services, regardless of jurisdiction

This Policy covers both personal and non-personal data collection, processing, and usage by Maddox. It is applicable to all visitors, customers, employees, and partners using Maddox services globally.

Information We Collect

We collect various types of information to provide and improve our services. The data we collect falls under the following categories:

    • Personal Information: Includes data like name, address, phone number, email ID, credit card details, mobile data, DTH service, and electricity connection.
    • Protection: Information provided to Maddox is protected against loss, misuse, unauthorized access, alteration, or destruction.
    • Data Collection: Maddox may collect information such as the domain, host, and Internet Protocol (IP) address when users browse the site.

Use of Personal Information: 

We use personal information to provide you with services & products you explicitly requested for, to resolve disputes, troubleshoot concerns, help promote safe services, collect money, measure consumer interest in our services, inform you about offers, products, services, updates, customize your experience, detect & protect us against error, fraud and other criminal activity, enforce our terms and conditions, etc. We also use your contact information to send you important communication and information related to Maddox

Purpose of Data Collection

We collect data to fulfill several key objectives that enable us to provide better services and ensure security. Specifically, we collect data for the following Purposes:  

    • Services Provision: To create and manage user accounts, process orders, deliver services, and maintain the functionality of our platform. 
    • Communication: To send notifications about updates, respond to customer inquiries, and provide customer support.
    • Payment Processing: To process payments securely for the services you purchase and issue invoices or receipts.
    • Personalization: To tailor the content and advertisements you see based on your preferences and usage behavior.
    • Security and Fraud Prevention: To detect and prevent fraudulent transactions, unauthorized access, and potential security risks. 
    • Compliance with Legal Obligations: To comply with applicable laws, regulations, and requests from legal authorities.

How We Use Your Data

We use the information we collect for various reasons, including:

    • To Deliver Services: Your data is used to provide the services you request, such as access to our platforms, customer support, or other features. 
    • To Improve Services: We analyze data to enhance user experience, optimize platform performance, and address any technical issues.
    • To Communicate With You: We use your contact details to send essential communications, including services updates, payment reminders, and responses to your queries. 
    • For Marketing: With you consent, we may send promotional emails, newsletters, or special offers based on your preferences.
    • For Analytics: We monitor user behavior and analyze traffic to improve the design and functionality of our services. 

Data Sharing and Disclosure

We take your privacy seriously and only share your data when necessary and in a secure manner. Specifically, we may share your data in the following circumstances:

    • With Service Providers: Third-party service providers, such as payment processors, hosting services, and customer support tools, may have access to your personal information to facilitate their services. These providers are required to follow strict data protection regulations. 
    • With Business Partners: In some cases, we collaborate with business partners to deliver integrated with business partners to deliver integrated services. Any data sharing in this context is governed by mutual agreements to protect your privacy. 
    • For Legal Compliance: We may disclose your information to legal authorities if required by law or in response to a valid legal request (e.g., subpoenas or court orders). 
    • In Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner as part of the Transaction.
    • With Your Consent: Where appropriate, we may share your data with third parties only if you have provided explicit consent. 

Data Security

We employ robust technical and organizational measures to ensure the security of your personal
information. This includes encryption, firewalls, access control, and regular security audits to protect data
from unauthorized access, alteration, or destruction.

However, please note that no system can guarantee absolute security, and we encourage users to take precautions when sharing sensitive information online. 

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this
Privacy Policy, or as required by law. The retention period may vary depending on the type of data, its use,
and legal obligations. After the retention period, your personal data will be securely deleted or anonymized.
 
Account and transaction data are typically retained for a set period after the account is closed, and some data may be retained longer to meet legal requirements. Users can request the deletion of their data, although some records may be retained if required by law. Backup copies of data are maintained for recovery purposes and are also deleted once they are no longer necessary.

Your Rights and Choices

As a user, you have rights over your personal data, including: 

    • Access: You can request access to the personal data we hold about you. 
    • Correction: You can ask us to update or correct any inaccuracies in your data.
    • Deletion: You can request the deletion of your personal data under certain circumstances.
    • Restriction: You can request that we limit the processing of your personal data.
    • Portability: You can request a copy of you data in a portable format for transfer to another service.
    • Withdraw Consent: If you have provided consent for data processing, you can withdraw it at any
      time.

To exercise any of these rights, please contact our data protection team using the contact information provided below.

Cookie Policy

Cookies and similar tracking technologies are used on our platforms to enhance user experience and provide personalized content. You can manage your cookie preferences through your browser setting or opt out of certain tracking technologies via our website’s privacy settings.

Changes to This Policy

We may periodically update this Privacy Policy to reflect changes in our data practices, legal requirements, or improvements to our services. We encourage you to review this policy regularly. Significant changes will be communicated changes will be communicated via email or platform notifications.

Consent

By continuing to use this website, you confirm that you have read, understood, and agreed to this Privacy Policy, and you consent to the use of your personal information as described herein.

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